Return Policy / Refund Policy

We are committed to treating every maker and sustainability-minded customer with sincerity. To protect your rights while staying true to our low-carbon, eco-conscious values, we have established this Return & Refund Policy. It balances convenience with environmental responsibility, so you can shop with confidence and peace of mind.

If you have any questions during the return or refund process, please feel free to contact our customer support team. We will do our best to provide clear and efficient assistance.

Cancellation, Returns & Refund Policy

We strive to provide you with a smooth, transparent, and responsible shopping experience, while staying true to our sustainability values. Please read the following policy carefully before placing your order.

1. Order Cancellation

You may cancel your order before the product has been shipped or produced.

  • If your order is successfully cancelled before shipment or production, you will receive a full refund

  • Once an order has been shipped, it can no longer be cancelled

To request a cancellation, please contact our customer support team as soon as possible with your order number.

2. Returns

We accept returns of eligible products.
Customers may request a return within 14 days of receiving the product.

Return Eligibility

To be eligible for a return, all of the following conditions must be met:

  • The item must be unused and unwashed, in the same condition as received

  • The item must be in its original packaging, with all accessories included

  • A receipt or proof of purchase is required

  • Please do not send items directly to the manufacturer

Return Shipping Costs

  • Customers will be charged at most once for shipping costs (including return shipping)

  • No restocking fees will be charged

  • If the return is due to our error (e.g. damaged, defective, or incorrect item), we will cover the return shipping cost

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been used, damaged, or altered by the customer

  • Items not returned in their original condition or packaging

  • Customized or personalized items (e.g., engraved or made-to-order products)

4. Refunds

Once your returned item is received and inspected, we will notify you via email that your return has been received.
We will also inform you whether your refund has been approved or rejected.

  • If approved, your refund will be processed within a few business days

  • Refunds will be applied to the original payment method

  • Actual crediting time may vary depending on your payment provider or bank processing times

5. Late or Missing Refunds

If you have not received your refund yet, please follow these steps:

  1. Check your bank account again

  2. Contact your credit card company—refunds may take time to officially post

  3. Contact your bank, as processing times can vary

If you have completed all of the above and still have not received your refund, please contact us at [support email].

6. Sustainability Notice

As a sustainability-focused brand, we encourage mindful purchasing and minimizing unnecessary returns.
All eligible returned items will be carefully inspected and, if necessary, cleaned and prepared for resale to reduce waste and environmental impact.

Thank you for your understanding and support. May we continue to journey together in the world of handmade mending and sustainable living.